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Very pleased with the help, service and price received with my recent order for Vailant flue parts....
...P Routley
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Not very impressed. I ordered a white REGAL slim Line S374001 6L Side Supply, and you have sent me a black Conceala S6216.
Not much use to me, so I will be in contact with you tomorrow to get the order right.
Alan Spencer
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Hello Alan
Very sorry this has happened, I hope it does not cause to much inconvenience. These errors are extremely rare and we will rectify ASAP.
Regards
MyTub...
...Alan Spencer
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excellent service. Part fitted and working , happy customer...
...KOOLFORCE
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Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio...
...David Pawson
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Goods received on time in good condition thanks...
...John Botterill
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Excellent service very friendly staff ...
...Geoffrey Tobin
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A delay with supply - but kept fully informed of issue - good price for item - will use again...
...Donald Fisher
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I was very pleased with the quick and efficient way in which my order with Mytub was processed. Many thanks....
... c wilson
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Good service, clear communications & delivered on time....
...Stephen Roberts
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Very helpful staff, quick delivery. Would certainly use them again.
Thank you....
...Nicholas Hughes
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