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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
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...A Randall
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Wonderful experience all around. Excellent communication, kept me uptodate on delivery timescales and progress.
Could not have expected more from a little known company. Will come back again if need anything else. ...
...Aditya Gupta
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Great help from the mytub team identifying the right item, pictures would be helpful. Delivered very quickly and a very good price. Many Thanks!...
...Jeremy Hine
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Excellent service throughout with good communication re delivery. Correct product delivered promptly within two days of order. ...
...David Standing
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Hi,
Thanks for a positive shopping experience. Good communication and goods arrived well packaged.
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...Fiona
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Very quick and efficient service kept us well informed at every stage...
...R J Malton
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Very good. Thank you. Will use again....
...Olga Frame
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I was kept informed of progress throughout the order process, even when my order had not come in as expected you told me then a week later you told me my order was dispatched. The item is exactly what i wanted and is now fitted and working perfectly well. You were the best value for money and I would use you again....
...W J Griffiths
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fast shippng,Great comms, product as discribed.
would recommened and deal with you again.
Regards
Wayne...
...wayne lomax
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Very, very impressive service for an on-line retailer !...the office kept me informed at all stages of my order and delivery both by e-mail and from the office even spoke to a "real" person who was very helpful !
Would definitely use this company again without any hesitation....
...Ian Lewis
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