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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Quich, efficient and good value. Thanks. ...
...Mitchell Humphreys
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All OK thank you....
...Philip Gasson
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Excellent service. Quickly acknowledged & dispatched the order. Would definiitely use the service again....
...Mrs Alison Chaddock
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excellent from start to finish
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...steve stanton - sdselectrical
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only place i could get the part from, fair price and fast delivery...
...uph heating services
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Thank you, for your super fast and great service. ...
...Inayat Khan
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I was very impressed with the service I received when buying my sink. The price was the best I had found anywhere and although I had to wait for it to come into stock the delivery was on time and the day I was told it would come.
Customer services was excellent with extremely polite update phone calles to my enquiries.
Thank you for a great service. I would recommend you to anyone. Also great website, really easy to use....
...Sarah Stanley
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Very good service and stock...
...Jim scott - J L Scott building services Ltd
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Good Price and good advice quick post 10 out of 10 thank you...
...Anthony J Moore
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more reviews... |
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