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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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Well, had there not been a small hiccup I would not have discovered how helpful are your Customer Service staff [Jeanette, Rachel & Christine]. They kept in touch so I had no anxiety about what was happening and they managed to get me an equivalant item at a better price, delivered promptly. I cant comment on the quality of the new Taps - they have yet to be fitted.
Thank you. DM...
...David McLeod
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Very happy with the prompt service....
...JEREMY TONKIN - RWC
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Thankyou for your product which I was very pleased with
Regards
Judith...
...Judith Harkus-Jeffries
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Excellent service. I have saved to "my favorites" to use again. Many thanks....
...KEN ROBINSON
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Very happy with service and product received. thank you...
...neil hickman
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Goods supplied as ordered, communications excellent, delivery timely....
...Robert Bell
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Very prompt service and a good price too!...
...James Spencer
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Very good service- the shipping cost went up because of the end supplier. The gentleman at Mytub was so apologetic and was more upset than me about the increase! He is an asset to your business. The shipping was also very good and arrived as forecast....
...Michael Ascherl
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Great service and wonderful communications. Fast and free delivery....
...David Jackson-Hulme
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