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Appaling service . It took 18 days to deliver this item and that was after three phone calls by me asking you when the item would arrive. Victoriaplumb deliver the next day. You need to sharpen up or go under.
t pm cairns
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Dear t pm cairns
Very sorry for the delay with your order, however this item is obsolete and Ideal Standard have a two week delivery for thier obsolete items as standard, please feel free to contact them direct for confirmation.
Thank you for your advice re VictoriaPlumb, we are in a totally different market place to them. VictoriaPlumb sell cheep unbranded rubbish (in our opinion) imported in bulk from China, stocked high with massive profit margins slapped...
...t pm cairns
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Despite ordering a part immediately prior to a Bank holiday weekend not usually a good idea it arrived in double quick time and I was kept informed by E mail at each stage of the process. Couldnt ask for more. Well done...
...Paul Nash
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Its a shame that you could not get the restricted flow taps which were still on your web site but service was good once this was identified and items replaced with standard, un-restricted, ones. Thanks.
Peter
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...Peter Osborne
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Service was very good and was happy with the price paid. My purchase was unfortunately broken when it was unpacked, but MyTub arranged a replacement within 24 hours....
...Andrew Clack
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Absolutely delighted with my replacement Wash hand basin from Mytub. Product arrived on time and as described. Great support from Samantha and the team, really very well pleased. Would highly recommend Mytub for providing such a good service. Once again many thanks. ...
...G Nugent
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Comply with my order, fast delivery product once that product was available. No bad surprise. Satisfied....
...GENGENWIN
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Communication was excellent and although the part was obsolete, every effort was made to fulfil the order....
...Paul McSparron
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Products were received quickly and I was informed of the order status every step of the way...
...Despina Fletcher - Vale of Aylesbury Housing Trust
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Many thanks for all your help in obtaining the items requested
We are most impressed with the service that you provide and would not hesitate to use your company again...
...Fenwick Ltd
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thanks very much arrived in good time now we have a hot shower :O))))
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...Alison Digby
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