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DELIVERY PROMPT AS EXPECTED BUT I AM WONDERING WHETHER DRIVER KNOCKED ON MY DOOR, I HEARD THE VAN DRIVE OFF BUT DIDNT KNOW IT WAS THE VAN FOR ME, NEIGHBOUR BROUGHT PARCEL ROUND IN EVENING; I DID SAY IT WAS ULIKELY I WOULD BE IN AND IF NO REPLY TO LEAVE WITH A NEIGHBOUR WHICH HE DID SO THERE WAS NO PROBLEM, BUT SINCE YOU ASKED................... ...JAMES FLATT
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ... ...Adrian Brown
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Received as promised thank you... ...Danny Lafferty
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You have a great service and offer very reasonable prices on hard-to-find items.... ...Amadi Cisse
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Very efficient service. Order delivered within three days and on the day promised.... ...Mr C J Dale
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Delivered on time well packaged, many thanks... ...NNL
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Very good website, good customer service when I had a question, excellent if the seat turns up in the next 5 days!... ...NA
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Brilliant range of products at lowest market price.
Top quality service including rapid delivery.... ...Mr S Southgate
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Received the parts in perfect condition. Although there was a delay, I was kept informed at every stage. Great service!... ...Morag Dobbin
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Replacement kit is fine. Damaged kit returned to courier. Thanks.... ...Mike Ware
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