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Considering the value of my item plus the fact it was of heat resistant glass, I was amazed upon collecting it from Plumb centre how poorly protected it was.
It just had one wrap of bubble wrap around it, my son collected it for me and to him because the glass was intact he signed for it.
But when I unwrapped it one of the fixing lugs was bent and I had to straighten plus the facial chrome has scratch marks on it that show in place.
I had enough hassle trying to find a replacement in the first place and could not face any more to put that right.
Had it been packed between 2 pieces of strong material I could well have received it in good condition. Not very happy.
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...Terry Hobbs
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Hello,
The damaged item was picked up by DHL 4 March.
Thanks very much for your amazing service. I was very impressed with how well you managed the replacement part. ...
...Trevor Charles
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We ordered three aeration tubes for our gas fire. When they arrived one of them was damaged so we contacted the supplier to explain. Within a very short time we were contacted by Steve who apologised and said that a replacement would be with us the following day which happened right on schedule. We have no complaints. Excellent service and customer care - well done!...
...Alex Docherty
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Easy to use website, good value for money and a prompt delivery service....
...Aston University
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I selected your services based on your communications access having experienced another supplier with no phone access and very slow email response. ...
...Stephen Watts
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Amazing prompt delivery, fantastic after sales after problem with wrong item delivered refunded within 24 hrs. Cant praise you any better
Thank you...
...Peter Scott
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Dear Jeanette,
Thank you very much in turn for your help and promt correspondence - excellent customer service! (Please show this to your line manager)
Best wishes,
...
...Haydn Stanley
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Very efficient service!...
...AlixPartners Ltd
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I bought an Ideal Standard shower door. Very happy with the price and whole purchasing and delivery service including receiving an email checking that I had ordered all the parts that I needed for the installation. Very happy to recommend and will use them again. ...
...Mr Stephen Hart
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Toilet seat and cover ordered, delivered and fitted within the week!!!...
...Helen Coleman
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more reviews... |
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