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I dont normally reply to requests for feedback BUT this time I was so impressed with service I had to send some positive feedback. You managed to supply items that I could not find elsewhere, there was a constant stream of status updates so I knew exactly what was happening. One part of the order was on a longish lead time and you despatched the rest of the order immediately and managed to improve the lead time of the remainder. The outstanding order was delivered exactly when you said it would be. This is delighting the customer service - brilliant!...
...David Smailes
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Sorry about the misunderstanding over the order which you quickly rectified.
Thank you for a friendly and efficient service....
...John R Thomas
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Excellent service, item quickly dispatched. Website needs to updated to show quantity in pack is actually 4 rather than 1....
...Paul Gibson
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Prompt service and quick delivery - thank you!...
...Mrs C L Ellis
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As described. Delivered on time when stated. Great Service. Will use again...
...Michael Leonard
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An excellent service with local contact to agree delivery time--all at a reasonable price...
...Lawrence Weaver
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Superb, thanks. Very customer centric. My son discovered a broken toilet seat on a Tuesday Morning. I found a replacement seat with you via web and it was with me and fitted by Thursday. Very good service and at a very competitive price. Your regular email updates re order status is an excellent idea. Customer service is all about managing expectation and your have performed admirably. Surely you are best in class....
...DARREN BAILEY
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Took some time to get the product but this turned out not to be the fault of My Tub. This item is now out of manufacture but they still managed to find one so well done My Tub. Once it was located and in stock they gave me a delivery date and kept to it.
No complaints on any level of system, product or service.
Walter Anderson...
...walter anderson
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Valve arrived quickly. extremely good price in fact FIRST CLASS SERVICE...
...Cedric Beeby
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Dear Sir,
Thank you for the refund.
I will continue to use My Tub.
Kind regards,
R.Bridges...
...Robert Bridges
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