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Thank you for ensuring that I got the parts before Christmas due to the parts being out of stock.
However I would not have ordered from you if your website had told me that you were out of stock when I placed the order!!! I had to pay the shipping to get the parts on time.
Customer support was great!
Miss-leading customers at point of order first class!!
Oppertunaty of a repeat order from me...........nil!!! Priceless!!!!...
...Philip Gould
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Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa...
...David Morris
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Excellent service fast delivery and sorted my problem Out very quickly and dispatched again ...
...Richard Pape
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Excellent service - as always. A pleasure to pat you on the back!...
...Robert McNamara
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I recieved my order a day later than advised but it arrived in good condition and the driver was helpful and curtious...
...Mrs P Keys
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Good service. Arrived as ordered. ...
...Aylesbury House
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Excellent advice, followed by very quick delivery. ...
...Val Robson
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We e mailed to see if you could get us the part for our boiler, not really sure what we required. We received a prompt reply and once we had identified which part we needed the service was very quick and efficient.
The delivery date was perfect.
I would definately recommend your company. ...
...Mr John Wright
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Will never use you again i need those parts
To complete a job rhis week ended up with them Friday afternoon at 17.00
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...Richard Oakes
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Excellent service and received my parts in record time. Thanks....
...Robert Shaw Bruce
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