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good experiance part arrived on time when they said it would. I was not in!! popped to shops for 10 mins!! but very helpful driver called me and arranged to leave it with neighbour. ...
...Kenneth Hill - HSE Solutions
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While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive....
...Conor Donnelly
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I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent...
...Andrew Henderson
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Excellent communication so i could keep my customer upto date...
...dan morgan
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Fine, just fine! Thanks....
...Rose Arthur
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Great communication and brilliant product. ...
...Kelly Govier - MD Govier Electrical Engineering Ltd
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Great product! Great price the cheapest I found online, speedy delivery, would recommend, Ill be using My Tub in the future.
Thanks ...
...Kimberley Burke
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I found your staff to be friendly, and were extremely helpful, but thought that the P&P was a bit on the expensive side....
...michael shearing
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Excellent service from ordering to delivery. Cant comment on product yet, as not fitted, but looks fine....
...BRIDGET GRAVES
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Very pleased with your service. The radiant for my gas fire fits perfectly, arrived on time, well packed, all went smoothly - thank you! ...
...Julia Vellacott
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