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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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Great web site, not being a plumber the images to help with identification are very helpful
many thanks...
...austin carter
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Your service has been excellent. The part I wanted has arrived and been fitted. Your customer service is excellent, keeping me fully informed at all stages. Thank you....
...Bruce Mountain
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Excellent communication & service. Highly recommended ...
...Jan Rose
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Really great customer service - we changed our minds about the bath model and they were only too happy to accommodate. Staff were polite and efficient at all times. Thank you....
...Emma West
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Excellent service & quick delivery.
Best price on the Internet by far!!. ...
...Gary Rayner
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Really please with the service I received. ...
...Southwood Mechanical Ltd
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Was kept informed of revised delivery date and item delivered as specified.
Quality original part.
I now have a working shower!
Very pleased ... Will use again....
...Stephen Grayson
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As stated below retail prices delivered to our door thus saving the railway nearly a fiver on our simple small order. Will use again....
...Romney Hythe
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The replacement part was received on time and has fixed the problem - many thanks!...
...Mr Andrew Rogers
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