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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Very helpful staff (christine). Fast efficient service - item available for me to collect few hours after placing order.
Thank you
...
...Gareth Stuttard
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Excellent delivery and progress reports thank you....
...ERVIN AMASTEEL
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Fast, easy ordering and delivery.
AM or PM delivery information is the only thing i could have asked for as an improvement. ...
...Paul
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Fantastic customer service, highly recommended...
...Tim Loud
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Fast shipping great service ...
...Chris Morris
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Had what i needed at a good price and quick delivery ...
...Ian Simms - EFABS
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Delivery was slower than I expected but I was kept informed about progress and it arrived on the day that was promised. Overall happy!...
...Dave
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Very helpful customer service when I messed up on the transaction....
...David Simpson
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Order was delivered very quickly and efficiently....
...Gillian Dunnet
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more reviews... |
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