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Correct products delivered quickly thankyou...
...Dulais Williams
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Arrived on time. No problems....
...David Hamilton
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Very pleased with the service provided. Would definitely use your services again...
...Jean Fozard
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Kept informed of the delivery dates throughout the process. Received a rapid response to my emails. 2nd order with this company. Will use again....
...Gary Mallinson
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Very pleased with order and processing. Customer services very helpful and answered calls and emails promptly. However, the courier service was appalling - not the fault of MyTub. They could not find my house and did not even call me to ask for directions. Consequently, package was returned to sender, causing a weeks delay before I eventually received it....
...mohamed carmally
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very fast service, thanks alot...
...Steve Misiak
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Very disappointed that when I ordered online that was told soon afterwards that my order was about 6 weeks delivery - surely in this day and age of computers that stock levels should relate to whats available off the shelf.
Then had to pay another £60 plus to get same taps from another supplier. :0
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Hello
Unfortunately this is the nature of the UK's plumbing industry, no one UK company stocks everything and also has stock on the shelves at all times. There are minimum orders that manufactures deliver so if you wish to save money you may have to wait a while. As you have discovered in this instance if you need it now you have had to go elsewhere and spend £60 more than MyTub would have charged...
...Chartwood Design Ltd
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Shower part arrived on the day My Tub quoted, works fine, good to have hot water again....
...Nick Cumming
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Goods received OK but did take over 2 weeks to arrive.
Messages emailed through saying "Delivery: estimated to be confirmed at a later date" with a date is confusing. I think it meant "Delivery estimated to be .. with the date
Did get apology for delay as product was out of stock and when email was received a few days later to confirm delivery goods arrived within a few mins
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Hello Paul
Thanks for bringing this to our attention, this has been a recent change to our system. We agree with you that it is not quite right and we have now edited our system so as not to be so confusing.
Regards
MyTub...
...Paul Witts
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I found the whole experience of ordering form you very efficient. The order confirmation, updates and delivery were all sufficiently detailed and prompt. Packaging was adequate and the delivery operative polite and well presented....
...Mark Reid
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