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I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub....
...Arnie Burrows
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Found this company after many hours of trawling the internet looking for a part for my shower that I couldnt get anywhere else, the lady I spoke to on the phone was really helpful,placed my order it arrived a day early ,great price ,delivery costs a little high.other than that great....
...R FRIETT
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Very good communication and helpful when there was an issue with my order ...
...Christopher Giles
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Excellent communication and service! Such a contrast from a previous company we had used. Wish we had found MyTub before. Would definitely use them again....
...Sonia Weston
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Service was outstanding ...
...tony wilkin - ace plumbing
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Very good service and a good price. I would deal with My Tub again....
...George Vince
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Thanks for your excellent service. Will use you again when necessary...
...Norman Kaye
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I thought the service was very good all round and wouldnt expect anything would better it
Thanks Rob...
...Robert Davis
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Thank you for ensuring that I got the parts before Christmas due to the parts being out of stock.
However I would not have ordered from you if your website had told me that you were out of stock when I placed the order!!! I had to pay the shipping to get the parts on time.
Customer support was great!
Miss-leading customers at point of order first class!!
Oppertunaty of a repeat order from me...........nil!!! Priceless!!!!...
...Philip Gould
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Part was not left as asked and had to rebook the job as it didnt arrive in time!!...
...Oil Heating Specialist
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