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was a mix up in address but was sorted out realy fast was quite empressed with the service...
...J G AIRD buildingrepairs
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There were technical problems with my order which mytub shoiwed considerable persistence in sorting out for me. 10/10 for communications.
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...Robert M Mizon
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My above order duly received and correct, with many thanks. Will no doubt be ordering online again sometime. Dave T.....
...David Tourle
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Excellent service. Found an item I had given up on getting from elsewhere. FANTASTIC
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...Wignall
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Thank you for a great service, when its still so rare to get it! You kept us updated from start to finish with the order and it arrived whe you said it would. We will defintely use you again. ...
...BDP
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First class service but very surprised to receive the item in its normal factory box with no packaging to protect it...
...John kingston - J Kingston electrical engineers
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a good all-round service, thank you for the swift response....
...Alan Ledger Coops EMBS
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The customer service was excellent,even though I had to request exchanging the product.The staff I dealt with couldnt have been more helpful and pleasant.Special thanks to Christine who really put herself out to help me....
...elllen mccarthy
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I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin...
...Emma Sproat
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Excellent service. I ordered a couple of toilet seats with lids(TIG1461WH) that were shown on your site as no longer available, however as I was still able to go into the site and place the order I hoped/assumed that the no longer avialable notation was incorrect. I had barely placed the order and received an automated email from you before one of your sales representatives, Laurie, was on the phone explaining the error of my ways and checking stock availablity on two alternatives and which he confirmed you had in stock and that he would subsequently arrange to be dispatched. Very impressive....
...John Godfrey
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