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Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa...
...David Morris
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Tanks for your help. I have been trying to track down the correct part for some time....
...Ian Clark
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friendly , helpful service,good communications...would highly recommend,many thanks ...
...michael moore
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Good communication and prompt delivery. Product as described. Would do business again. ...
...Martin CLARIDGE
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The only words I can say are that I got a perfect service, magnificent service and 6* yes, its six star support! Amazing service!...
...Agricel Lda.
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Very impressed with the service I have received from My Tub. Order arrived very quickly and staff were very helpful when I had cause to ring to query an issue setting up my account....
...Catherine Clark
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After trawling through their website, I eventually found what I ordered. I was instructed to E-mail them to obtain a delivery date. They responded that they no longer stocked that product. However, they offered a similar product. I placed my order. Jeannette and Christine were very helpful. My product was delivered after a few days but it was the wrong size. It took longer than the 3-5 working days advertised.
Both the plumber and tiler had begun working on the en-suite and we thought that we would have to wait a few days for the door but the assistant, Christine very quickly dealt with the issue, ordered the replacement, which arrived the next day. This meant that the plumber and tiler were able to complete the job without delay. Thank you Jeannette and Christine, in my mind you are bo...
...Ms Gavin
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Thank you for keeping me informed of the progress with my order and keeping me updated on the delays to shipping and on the revised delivery date....
...NRG Solutions
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Great experience - sensible price, genuine part, swiftly delivered, regular updates on order process - happy man!...
...Horse & Groom
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Excellent service/price, kept us informed of progress of order, goods received at 7.10am on the given date. Would certainly consider using the company again when the need arises.
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...Shirley Keen
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