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Thank you for the service that exceeded expectations, especially when your staff contacted me by telephone to advise that the part was obsolete, but then they went the extra mile to search and source the item from another suppliers old stock.
True customer service.
Thanks, I will be back.... ...Philip Shaw
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Arrived very promptly, when it was installed it worked first time
What more could I ask, Prompt Service and a quality component... ...Charles W Marshall
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Despite an serious error on my first order with MyTub I was suitably relieved to have the matter professioinally and honestly resolved as it was apprantly due to a typing error on your webpages which has subsequently been rectified. Thanks particularly to Rachel who handled the matter efficiently and fairly. The final outsome is staisfactory. ... ...Peter Mundy
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Part delivered as informed, good service, will use again when required.
Thank you.
Martin. ... ...Martin Doody
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i wont be using you again it took you two weeks to send par tfor the boiler has been repaired using parts from another supplyer as a gas engineer it is not possible for me to leave a boiler of for two weeks... ...colin grigg
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Brilliant service!!! Ordered part on Monday, delivered on Tuesday.
... ...Emily Phillis
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Excellent service from initial enquiry to delivery and prcice could not be matched elsewhere. Would definately use again and recommend.... ...David Meredith
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Dear SirMadam,
It is just my opinion, but I find your website terrible to navigate. Perhaps it is partly because I am not a plumber, but surely people do not shop for plumbing fittings by brand first Wouldnt they look for the type and size of fitting, then choose the brand Why can we not order search results Why are there a zillion sub-categories in each sub-category in each category - case in point, me trying to find suitable compression fittings for 8mm microbore pipe.
Otherwise, you seem to stock absolutely everything, and at a good price.
Sincerely,
A. Cochran
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Thank you for your input, you have a very good point. The search engine is something which needs attention and if adding the manufacture to sort by might have helped yo... ...Andrew Cochran
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A little confusion between myself and sales team.
However, I still received the order some days later.
Saved me looking elsewhere.
Thanks.... ...Devbai Ruda - Eurocontractor Ltd
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Excellent communcation and help in finding a specialist piece of pipe. Went the extra mile to locate the item -thank you.... ...andrew Long
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