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I was tolda that the item was out of stock after ordering it. I would have to wait a month for it to arrive. However, when this issue was raised, I got excellent customer service and the order was cancelled and money returned.
Thanks...
...Aled Jones
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Thanks for the reply email, the part arrived Saturday at 17:00. Thank you.. Already fitted, spot on part. ...
...Martyn Probert
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Excellent service, part received within 2 days. Many thanks...
...Kenneth Swinton
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A perfect item with fast efficient delivery.communication and service excellent.thank you....
...MR PAUL KIME
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Order fulfilled quickly and it arrived well packaged delivered by courier. The matrix replaced the original which had developed some hairline cracking. The price was fair and my order was dealt with efficiently....
...Mr A J Sutherland
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Lori Smith
Thanks for quick delivery - and conscientious messages to and fro regarding part out of stock.
Here in the West of Scotland quick delivery times are few and far between - with delays and excuses normally the order of the day!
All this is much appreciated and we will certainly use your company again in the future.
Kind regards, Lori and Roger
Craigard House Hotel
Low Askomil
Campbeltown
Argyll
PA28 6EP...
...Craigard House Hotel
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EXCELLENT SERVICE. PICKED THE ITEM UP IN IPSWICH WITH NO HITCHES. THANKS...
...LEE NORFOLK
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Order arrived in good time. Unbroken. ...
...John Alden
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What an excellent service!...
...Linda Bladon
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I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin...
...Emma Sproat
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