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Decided to purchase the required item at mytub due to the very cheap cost, mytub easily undercut Bristan by approx £35-40 (I am now beginning to wonder how Bristan can justify their high charges). And as an added bonus, mytub offer free delivery on orders over £25, a rare treat amongst suppliers these days.
However, my initial delight was short-lived. An estimated delivery of 10 days...surely you can do better than that. In fact, if it wasn't for an email on the 5th day to the support department regarding the order, it probably would've been longer than 10 days, since the order hadn't been processed.
Once the order was processed though, the part arrived within 2 days. A perfect match for the removed item, and it installed without any problems.
So, despite the rather long waiti... ...Andrew Thompson
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Very pleased with product and service provided. My plumber found it easy to install, and it works fine.
... ...Tim Bartlett
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Very good service
Good Product
Also very good customer services,
Thank you
... ...Praful Ratanshi
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Very good service. No complaints whatsoever. Item delivered in perfect condition very quickly as notified. Thanks.... ...GaryJones
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Very helpful staff, quick delivery. Would certainly use them again.
Thank you.... ...Nicholas Hughes
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Excellent service from ordering to delivery. Cant comment on product yet, as not fitted, but looks fine.... ...BRIDGET GRAVES
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i ordered the wrong item and i was in contact with jeannette she was very patient with me and answered all my emails straight away i am very happy with the service i got and would shop again with this company
Dot... ...dot swarbrick
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Some good, some bad: 3 estimated delivery dates came and went before my order was delivered. The comunication was good and regular and reponded to my concerns. would have been better to know what the hold was through this delay. I will use again but not for anything urgent.... ...Richard Stephens
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JUST TO SAY THANK YOU FOR YOUR EXCELLENT SERVICE, COMMUNICATION, & SPEEDY DELIVERY. A PLEASURE TO DEAL WITH. ***HIGHLY RECOMMENDED***
Regards... ...BARRY LONG
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Absolutely top class service. My tub went the extra mile to source a discontinued product. Thank you so much, I would use you again :-... ...Carianne Purcell-Jackson
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