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Thanks very much for the fast and efficient way you dealt with my order. I will definitely use you in the future.... ...Paul Burrows
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I was very impressed with the efficient way my enquiry was was dealt with and how quick my order was progressed.
The email communication was excellent, i cant thank the staff enough especially supplying me with the gas boiler part I required as I was let down my three sites who said they could supply the part.
Thanks again Mytub.... ...Malcolm Little
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Very good service and a great price on a difficult to source product... ...Mark Pountney
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Excellent service. Managed to quickly source a rather obsolete part that others could not. Delivered very promptly.... ...James Hill
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Very good and helpful service. Would recommend ... ...hilary stell
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Great service. Highly recommended. Superfast despatch... ...alan downes
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An excellent all round service indeed. I will certainly call here first if I need parts. Great prices and very fast delivery. Thank you
... ...Shaun Carr
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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.... ...Barry Elder
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Excellent service - thanks.... ...Richard McBrien
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Goods received OK but did take over 2 weeks to arrive.
Messages emailed through saying "Delivery: estimated to be confirmed at a later date" with a date is confusing. I think it meant "Delivery estimated to be .. with the date
Did get apology for delay as product was out of stock and when email was received a few days later to confirm delivery goods arrived within a few mins
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Hello Paul
Thanks for bringing this to our attention, this has been a recent change to our system. We agree with you that it is not quite right and we have now edited our system so as not to be so confusing.
Regards
MyTub... ...Paul Witts
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