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The boiler flue part I ordered from mytub arrived by courier on the promised day and time. However, when I opened the box on the evening I found the part was damaged. As I had not checked the part when it was delivered I was expecting a lot of hassle to get it changed. However, how wrong can you be After just one e-mail to notify mytub of the damage they quickly resolved the issue by delivering a replacement part to me and arranging for the courier to pick up the damaged part, and all this on the day before a bank holiday weekend! Due to their brilliant after sales service and good prices I will use this company for all my future plumbing needs. Companies who treat their customers like this deserve to succeed. Give them a try, Im sure you wont be disappointed.
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...John Cooper
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Order finally got to me. I was kept up to date on the progress but for too long to wait for parts that are advertised at 35 days. ...
...PTJ renewables ltd
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While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive....
...Conor Donnelly
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Good service and delivery no problem wahtsoever, would definately use My Tub again!!...
...Hitachi Automotive Systems Ltd
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Very helpful, very quick delivery and exactly as described. THank you very much excellent customer service....
...Linda Hodder
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very good service. very expensive delivery....
...Stuart morton
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Great service, parts arrived on time and they were correct, thank you....
...david jude - david jude
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Order received within stated time, very pleased with the delivery....
...Strongbond Construction - Strongbond Construction
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Lovely fast efficient service. Nice quality product fitted in seconds. If only they did a soft close version of the twyford visit seat . None the less I would definatley recommend my tub to everyone. : Thank you...
...Kay Edwards
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I was very happy with the service and the girls on the phone were very helpful and polite, many Thanks. Tracey Mahaffey...
...Tracey Mahaffey
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