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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Order went through smoothly and product was delivered promptly in good condition. Packaging provided good level of protection....
...Edward Andrew Wyatt
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thank you for a speedy and efficient service, My filters are working perfectly...
...Julie Partridge
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Very good service from My Tub Ltd.
Good website also and products were delivered the day you estimated.
Many thanks.
...
...David Duncan
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I was very pleased with the service and the goods were delivered on time and well packaged I would use this company again without doubt well done....
...George Coles
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Very quick delivery. Unfortunately the light cover is too tight to get off even with this tool. However I can see that it will do the job under normal conditions....
...Richard Higgs
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Brilliant communication from my tub and product just the ticket!...
...Leigh Murphy
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Very good service. Order was delivered on time and the price was competitive.
Thanks
John...
...David John Burdon
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great service and prompt delivery....
...Joan Sterritt
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My above order duly received and correct, with many thanks. Will no doubt be ordering online again sometime. Dave T.....
...David Tourle
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