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Excellent service received, prompt communication throughout order process, would recommend and use again....
...Mr K J Higgs
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Thank you for ensuring that I got the parts before Christmas due to the parts being out of stock.
However I would not have ordered from you if your website had told me that you were out of stock when I placed the order!!! I had to pay the shipping to get the parts on time.
Customer support was great!
Miss-leading customers at point of order first class!!
Oppertunaty of a repeat order from me...........nil!!! Priceless!!!!...
...Philip Gould
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Best price i found item arrived quickly well packaged. Great thanks...
...mike
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Great service, best price I could find and the item arrived very quickly. 100% satisfied!...
...Barney Scott
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Everything was fine...
...Mr Timothy Wettone
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thank you
you found it when others could not find last in country
made job better ...
...steven john lawrence - Steven lawrence plumbing services L
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The website was easy to navigate, quickly finding what I wanted. The rest of the process was smooth. The grab rail arrived within a few days of purchasing it....
...John Mellon
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Excellent service from Customer Care, if delivery is as good as order placing then this is a First Class Company to deal with !!! ...
...Dennis Underwood
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I am so impressed with the excellent service very quick responding to my enquiry regarding an obsolete part which I cannot get hold of anywhere else!
Communication also excellent by email and over the phone
Will certainly recommend your company to friends and colleagues !!...
...Patricia Christides
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