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I have found your service well below par and your customer service terrible. The lack of awareness of where items are or when they are being delivered, no reply to repeated calls and miscommunication within your company have lead to me to cancel the entire order to days ago, and today Wolseley called to deliver items on Monday. I have communicated with too many different people and their seems to be a lack of ownership, knowledge and customer service.
... ...Sol Goodall
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Very pleased with goods received that were a good price. The tracking and email advice was faultless. Excellent service - will use again and recommend to friends. Thank you. PS Equipment ordered Monday, delivered early on Wednesday and installed by midday!... ...Trevor Maddox
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no problems. delivered on time. i would use and recomend to others.... ...Paul Maher
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couldnt find the product any where else at this good price, recieved items in perfect condition, delivery was as discribed, thank you... ...arthur llewellyn jenkins
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I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub.... ...Arnie Burrows
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Prompt delivery and goods as described. Many thanks!... ...John M Hall
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Very Happy - the product arrived the day it was meant to, and although we werent home, they came back with no fuss and redelivered.
... ...Glen Keller
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Really great customer service - we changed our minds about the bath model and they were only too happy to accommodate. Staff were polite and efficient at all times. Thank you.... ...Emma West
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Dear SirMadam, I found your website very clear and easy to use and when I found the part I needed ordering and payment was quick and easy. Update e-mails were useful but my only complaint was that delivery was 1 day late.I did not require the part urgently so it was not a problem.l would recommend mytub to my friends.... ...David Secker
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I selected your services based on your communications access having experienced another supplier with no phone access and very slow email response. ... ...Stephen Watts
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more reviews... |
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