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Order was placed two weeks ago. Never heard a word. Emailed to find out
what was happening. Recieved "notification of update to order status". Log
in to find it will be another two weeks. No explanation or apology. How do
I know if it will not change again? They are drinking fountain parts for a
kids school and are needed ASAP.
Advanced Plumbing Systems
------------- ---------------------------- Reply to feedback ------------- ------------------------- ----------------
Hi, I have just sent this through your order thanks.
Good morning. There has been some considerable disruption to the national supply chain since you placed this order due to the snow. This office has been closed for the Christmas period also since the 23rd Dec to the 4th Jan. However we are confident th...
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Ordering process very straight forward, kept informed of the status of my order and delivery. I am a returning customer and again very please with the service. Excellent!...
...BDP
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Excellent service, very impressed.
Kept Informed all along the way, cant fault it....
...ANTONY MELBOURNE
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I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
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Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub...
...ELCCH
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Overall a good service. I would recommend it to others and use it again.
Website is clear and easy to follow, the different part number was clearly shown as the correct replacement for what I needed.
The part availability request was answered promptly the request for a suitable fitter took a little longer but was still OK.
Delivery time was reasonable, but it did arrive one day early good, but would have been annoying if Id made special arrangements for accepting the delivery.
My only criticism is of the confirmation emails. Some were sent in duplicate, which would have been confusing if Id had several different items on order. And one confirmation of despatch arrived after the part had been delivered and fitted!...
...John Weddell
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The heating controller was a direct slip-in replacement for the old version I had been enjoying over very many years, and is working well. The only problem with the old one was that the control button for the CH function was becoming very intermittent....
...Colin Colby
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Quality products at unbeatable prices, great people to deal with and free delivery to Inverness!...
...Gerry Beard
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The staff were very helpful and helped me to source the part needed and it was delivered when they informed of the date. I am extremely pleased with the service and would use them again and recommend them to others...
...Selby District AVS
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Hello
Received order thank you and delighted with service.
Kind regards
Mr and mrs C.Milne...
...Mrs Christine Milne
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Excellent service as always. Even when things are not straightforward communication was good and the the system worked very well. Well done MyTub!...
...Robert McNamara
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more reviews... |
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