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Excellent service problems handled promptly and courteously ...
...IAN RICHARDSON - CALEDONIAN RAILWAY LTD
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Thanks for the order completion. The valve arrived at my sons exactly as promised. Now I just have to instal it!...
...James Dewar
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Website easy to use, item arrived in good order and item was delivered on the date advised at time of ordering and was well packaged....
...Linda
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small problem over the product description but was sorted out quickly
good service ...
...mark whittam - climate control support limited
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Ordered and delivered the next day. Very pleased....
...kbr
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Excellent service. Managed to quickly source a rather obsolete part that others could not. Delivered very promptly....
...James Hill
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Kept up to date with progress of the order. Goods arrived on date predicted. Orders staff dealt very well with another order for a tap which had been discontinued. Can recommend your service to others....
...Mrs Linda M Worthington
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Thank you for your excellent and speedy service. Replacing defective items
was also no problem, and they were supplied just as quick as the originals.
Laurie was outstanding in dealing with my queries. THANK YOU....
...Peter Mellor
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Prompt service at a resonable price....
...David Guest
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