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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.... ...Jo Martin
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There were technical problems with my order which mytub shoiwed considerable persistence in sorting out for me. 10/10 for communications.
... ...Robert M Mizon
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I have found the parts satisfactory and I would use mytub again if the price is right!
Regards ... ...C Lord
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Offered the best price for my required product, items arrived quickly and safely. First time I have bought from Mytub would use again in future.... ...Gary - Bygrave
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Great service mutub, arrived when promised. Useful piece of kit usual MacAlpine standard.Many thanks.... ...Keith Jagger - K J Surveying Ltd
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A great on-line purchase experience excellent service with excellent communications.... ...Mark Line
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Absolutely fantastic service. I made my order and got a message telling me the expected date of delivery, it was delivered first thing on the morning they estimated. Would definately use again and would certainly recommend to anybody I know.
Thank you MyTub.... ...Robert Cameron
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Hi! I have received the item as expected. Is is aleady installed in my heating system and works fine so far.
Thank you very much!
Maksims Arhipvos... ...Maksims Arhipovs
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Checked deliverystock out of hours and still got a quick response. Spares were genuine and competetivly priced. 48 hours between ordering and delivery using standard P&P. Good service Thanks! Missus now off me back!... ...ColinKelsall
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Goods delivered as agreed. Excellent service. many thanks.... ...Bryan Pope
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more reviews... |
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