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Goods received OK, thanks. Slightly surprised that they were loose in an open-top box. E-mail updates received from you kept me informed, but would be more useful if your notes were in reverse chronological order - with the more recent comments at the top of the e-mail rather than at the bottom.
PFN.
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Dear Paul
Thanks for your input we are looking into the notes order on the emails.
As we use our own distribution system for deliveries there is no need for excessive packing as the items come from the shelf to the van then to your door, all treaded with great care.
Regards
Steve Marshall
... ...Paul Newton
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I got my order wrong and rang you.
Laurie who answered the phone was very helpful, good mannered and dealt with the problem immediately. Excellent service
regards
... ...gerry duffey
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Great service mutub, arrived when promised. Useful piece of kit usual MacAlpine standard.Many thanks.... ...Keith Jagger - K J Surveying Ltd
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Excellent customer service. I had to call as I needed to collect the item ordered urgently, I made 3 calls and spoke to 2 people. They could not have been more helpful, they located and contacted the nearest delivery site and emailed the details to me.... ...I Booth
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Service was excellent and lots of other retailers should be able to offer this level of customer care - product got a minor depression caused by a knock in transit and the company was keen to exchange for a perfect item. Thank you - Im very pleased with the item having made the swap. ... ...Peter Hooper
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Received in two deliveries very quickly after ordering.
Unfortunately on unpacking the items, the 600x800 Elite is damaged on both the upper and lower sides. As the damage is through the paint to the metal in two places, the item will start to rust very quickly given it is to be fitted in a shower room. The packing was not marked so the damage had to have been from the factory.
Could you arrange for this item to be replaced and the damaged item to be collected at the same time
Otherwise I was happy with delivery and price.
many thanks
Gary Taylor... ...G Taylor
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Received the parts in perfect condition. Although there was a delay, I was kept informed at every stage. Great service!... ...Morag Dobbin
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Hi MyTub, Order has been delivered now all present and correct. Thanks for an excellent service.... ...Tim Feltwell
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Excellent service quick delivery would highly recommend this company!!... ...Bradley Eldor
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Excellent, kept me informed, would recommend... ...Sean Garton - Paragon Management Services
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more reviews... |
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