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Prompt, efficient and relaiable....
...Robert West
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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Delivery received yesterday in opened package, damaged box and partrs missing. NOT impressed ...
...David Hall
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Items received bank on when your informative communications said it would arrive. Well done you, a good company to place an order with, no messing around....
...John Cahill
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Found exactly what I needed. Great service and kept me up to date with the progress of my order. Would recommend mutub to my fiends. ...
...Rajesh Sharma
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I found this to be a very fast and efficient service and will definitely use you again int he future....
...Mrs Syliva Simmonds
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Excellent Service ...
...Mr Gary Scott
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Very pleased with order and processing. Customer services very helpful and answered calls and emails promptly. However, the courier service was appalling - not the fault of MyTub. They could not find my house and did not even call me to ask for directions. Consequently, package was returned to sender, causing a weeks delay before I eventually received it....
...mohamed carmally
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Very helpful telephone assistant Jeanette. It took some days to identify the correct part, however when found it was sent very quickly. Good communication. Thank you. I will use you again....
...Damian Le Breuilly
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Wrong item delivered. My Tub were on the case straight away and now have the correct item....
...George Cowie
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