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Order very easy. Item received fast and on time. Thank you...
...Mrs L M Parker
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Very happy with service...
...Stephen Spence
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great customer service as always kept informed buy email of when delivery would be made.
will always use my tub again as my first choice next time
thank you
...
...steve fiddes - rexel
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Service was very good and was happy with the price paid. My purchase was unfortunately broken when it was unpacked, but MyTub arranged a replacement within 24 hours....
...Andrew Clack
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Price was good, delivery excellent, product exactly right. Fitted in minutes, problem solved! Would happily use MyTub again.
"fix areas where we are weak and ad to areas we are strong"
:-) weak spelling perhaps, I suspect you mean "ADD to areas"...
...John Rigby
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Wrong item delivered. My Tub were on the case straight away and now have the correct item....
...George Cowie
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Great service, friendly, helpful and quick....
...John McQueen
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The courier has tried to deliver my parcel twice but despite me putting a message on the order, which you acknowledged the courier wont leave the parcel so I am still waiting!
If I was honest the whole shopping experience with mytub has been a bit of a disappointment. I was told the item was in stock yet you gave an estimated delivery date of 10 days later. However you did change this to the 1212 after I emailed you which was good of you. But now I am now in the position of having to stay in all day Monday waiting for the courier to deliver despite you noting my message that the parcel could be left....
...Ian Tate
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Excellent service, speedy delivery very pleased with the product....
...Mavis Wood
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