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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.... ...Jo Martin
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The lady who dealt with my enquiry and order was very helpfully and sorted out the best option for me. The order arrived quickly with no problems and at a good price, thank you.... ...Victor Wattley
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Supplied exactly what I wanted, and although it took a little while to arrive, i was satisfied with the service.... ...Peter Young
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Very good service from My Tub Ltd.
Good website also and products were delivered the day you estimated.
Many thanks.
... ...David Duncan
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after a minor disagreement, the service was very impressive... ...geoff - GB SERVICES UK LTD
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excellent price quick delivery time... ...JAMES MORLEY
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Faulty item sent out first time but the speed with which a replacement was sent was staggering. I missed delivery of it the first time because it came so fast. Excellent service from a company that obviously values its customers. Well done.... ...Graham Wright
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EXCELLENT CUSTOMER SERVICE ST A GOOD PRICE. WAS KEPT ADVISED OF ORDER STATUS THROUGHOUT. WOULD HAPPLILY USE YOU AGAIN... ...Laurence Forrester
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Great service my tub, thank you! ... ...Gillian Wass
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Order correct and delivered on time. Delivery information given by email. Very satisfactory. Thankyou.... ...John Muskett
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more reviews... |
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