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The boiler arrived promptly.
The driver had not been briefed to call ahead as requested and consequently was kept waiting for an hour.
Subsequent message via the website asking about flues and fittings has not been answered....
...richard middup
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The part I ordered came in reasonable time, I picked it up from my local plumb centre. At first I was quite annoyed at the fact that my location was going to incur a £15.00 vat delivery charge, this is maybe something that could be made clearer at the time of purchase, however , the communication between myself and your customer service department was excellent, and they assured me no charge would be added if I picked it up in Castlewellan. I would use you again in the future...
...david shepherd
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Excellent service really helpful with issues and put the customer first ...
...Mr kevin duddy
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Excellent price and exception service. Thank you...
...ANTHONY TILEY
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Fantastic service thanks so much 100% ...
...james wilson
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Great service, item was a good price and delivered quickly.
Also very good communication....
...Pcb technical solutions
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Although, the unit was unavailable at the time, and the delay was a number of weeks, once informed of the scheduled date, the date was stuck to, and I dealt with well informed staff, and keen to "find out" rather than "fob off" attitude, and they were happy to help. Arrived in decent packaging and kept informed over automated e mails as well as brain behind email when requested for information. Good to deal with....
...Phillip James
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Arrives superfast and well packaged. Very pleased...
...Johanna Duffy
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Just fitted items and work great - mytub cheapest on web that i could find thanks....
...Neil Morris
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ordering was effortless.
I particularly liked the option of incuding a message with my order, which let me ask for dispatch to be delayed till I got back from hols....
...David Dow Smith
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