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Delivery was not as stated and when I rang to mention the item had not been delivered, I was was simply told I would receive a future email. This isnt good customer service. I rang you and hence Ii would expect a phone call back with email confirmation of when I could expect the item delivered. ... ...Steve May
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Excellent service. Will use again. They sourced a difficult part to find and delivered it within a few days. 5 stars 🙂... ...Marc McLean - PlumbRite
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Item arrived safely in the time indicated. Good service, thank you.... ...Amanda Hawkins
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Excellent service.Bath arrived as scheduled in first class condition. Absolutely no problems, would definitely recommend.... ...Ian Tyerman
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.... ...Jo Martin
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Very good communication on progress and correct product arrived on the day promised. Thanks... ...Adrian Holmes
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Great price, quality product, prompt delivery, what more could a buyer want Excellent service all round from MyTub a well deserved pat on the back to all concerned.... ...Terry Ryman
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Our order was delivered swiftly and efficiently - just as our last order was. An excellent service all round!... ...Mrs Jane Shaw - Mr
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Good customer service, package arrived on time nice and quick with good communication Product as described thank you... ...J Ryan
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The parts for my Ideal Standard lavatory were delivered as promised.
I was kept informed as the order progressed, so cannot fault your
delivery system.
The parts proved difficult to fit new hinges for a Space toilet seat
as Ideal Standard, in their wisdom, changed the seat design and although
my toilet was delivered well after the change, it was still the old model.
However, with a bit of cutting and fiddling, I got it to fit.
So I cant complain at all about MyTub, but am very unhappy with
Ideal Standard and wont be buying their products in future. The hinge should
never have failed in the first place... ...Andre Botherway
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