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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ... ...Adrian Brown
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Thank you for giving me an accurate delivery date on the day of my order. The item arrived on the day expected and is as described. You are one of my trusted companies to buy from.
Regards
Steve Broad... ...Steven Broad
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Service was outstanding ... ...tony wilkin - ace plumbing
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I was impressed and would recommend mytub. Mytub was easy to contact, I spoke to people on the telephone who knew what they were talking about and if uncertain would look into the matter and get back to me with reliable information. i could see the conversation history by using the contact us form. I was kept me up to date with my order process via emails. A company that deserves to do well. ... ...jane wilkinson
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Everything really good thank you, very good service and help.... ...Rob Rydings
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Great service, very speedy, and very helpful call centre,... ...chris flint
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Bought Three Ideal EVOMAX 100 boilers for my school, delivered on time pleased with service.
... ...RANBIR SINGH DODWAL
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I will be buying through MyTub again. I appreciated the personal touch when there was a query about the delivery of the items I had ordered. Items arrived as promised and in perfect condition. Many thanks.... ...Martha Turner
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V pleased with service received. Will use again.... ...Thomas Plastering and General Builders
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thank-you order has been complete very please with my tub ltd would recomend too anyone once again thank-you... ...Bryan w Bentley
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more reviews... |
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