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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Thanks. That sums it up really. Great product, great price, great customer service, kept me informed at all times. Quick delivery with no issues. Told when the delivery would be, called beforehand spot on.
Trust them they know what they are doing....
...Philip Grant
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Great service, kept me updated along the way. I recommend using this company!...
...peter Jones
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Very good communication and prompt replies. Slow delivery: order placed on 2nd delivery first stated to be 16th, then confirmed 10th, finally 20th. ...
...MR P KELLY
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Great price and great service. Liked being able to email queries etc and get informative responses pretty quickly. Didnt know i could have stuff delivered to my local plumbers- will deffo use this service again in the future....
...Alastair Redpath
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Toilet seat and cover ordered, delivered and fitted within the week!!!...
...Helen Coleman
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Very quick and efficient service. It was great having email updates letting me know when the package was sent and the expected delivery day. A much better experience than my local plumbing centre where the customer service is dismal. Thank you. Well be back if we ever need anything else....
...Mrs G G Murden
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Excellent price, excellent service. Would highly recommend....
...David Richardson - Fenwick Ltd
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Excellent customer service
Quality item
Quick delivery...
...Scott Hughes
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Thanks yet again for a superb service I have recommended your company to many people all have been amazed by your service Thanks...
...Steve OShea Harefield Manor
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more reviews... |
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