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Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio...
...David Pawson
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Thank you for ensuring that I got the parts before Christmas due to the parts being out of stock.
However I would not have ordered from you if your website had told me that you were out of stock when I placed the order!!! I had to pay the shipping to get the parts on time.
Customer support was great!
Miss-leading customers at point of order first class!!
Oppertunaty of a repeat order from me...........nil!!! Priceless!!!!...
...Philip Gould
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MANY THANKS FOR THE FAST DELIVERY. BUYING THJE FUSE SAVED ME HAVING TO BUY A NEW TUMBLE DRYER. THANK YOU....
...NICOLA VAUVERT
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All communication was good plenty of emails confirming delivery up dates, product was correct and arrived in sound condition. Regards Steve...
...SILEX LTD
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Excellent communication and service! Such a contrast from a previous company we had used. Wish we had found MyTub before. Would definitely use them again....
...Sonia Weston
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Steve was very helpful and went the extra yard to comply with my order.
Thanks Steve...
...Brian Wilkinson
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Excellent customer service all round and prompt delivery!...
...A Gill
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Excellent Service...
...MHG Heating Ltd
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Good quick delivery
Email enquiries responded to quite quickly too!...
...Paul Felgate
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Many thanks, quick service and at a great price...
...Glyn Prowse - MP building
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