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Order did arrive on date supplied. After having made frantic efforts to secure an am or pm delivery, I was advised that I would be having a pm delivery. The delivery was then made between 9 and 11am because luckily a friend was in to take the parcel in. I also note that a message had been written saying deliver after 12!!! Having said that the contents were as expected.
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Hello Lynn
Very sorry, normally we are proactive in getting this information to you before you are asking for it, we can see where this slipped through the net and are taking steps to prevent it happening again.
Thanks for your Feedback.
MyTub... ...Lynn Frances Andrade
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Swift delivery - as usual - and helpful van driver. All received in good condition and as ordered.... ...Ms S E Ellis
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Service was excellent, thank you.... ...david stock
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THANK YOU , ORDER ARRIVED SAFE AND SOUND.
GREAT SERVICE... ... mrs e bowers
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Filter took a while to be delivered and I had to modify it a little to fit my attachment. Good price and efficient paperwork
thanks... ...Roger Lawson
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My only comment would be on the extremely quick delivery, thanks.... ...Household Maintenance
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Delivery slower than a lot of on-line companies but that didnt matter. However, I was promised to be advised of an am or pm slot when the delivery date was known but I had to request this.
All in all though, I received what I ordered and it was delivered on the day and at the time I was advised and it was easy to get in touch as the email link takes you direct to the correct page every time - not like some where you then have to log in and then find out where they want you to go.
Thanks.... ...Pauline Barthel
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ordered two parts one was wrong when delivered. Phoned office they ordered correct part and it was delivered next day. Things do go wrong and it shows how good a company is in how they put it right in this case top marks. Will use MyTub again Great Service.... ...Mr Eric Cantrill
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Nice friendly service, with regular updates.
Regards,
Mark ... ...MARKABRAHAM
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We ordered three aeration tubes for our gas fire. When they arrived one of them was damaged so we contacted the supplier to explain. Within a very short time we were contacted by Steve who apologised and said that a replacement would be with us the following day which happened right on schedule. We have no complaints. Excellent service and customer care - well done!... ...Alex Docherty
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