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Excellent service, my product was discontinued and the team went out of their way to source a replacement, keeping me informed by telephone and email.
Thanks, will definitely use you again in the future....
...Louise McCalla
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fast service , pleasure to deal with...
...paul king
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Excellent customer service...
...samantha hastings
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Happy with the service. Received the order today in first class condition....
...Martin Crockford
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Great service and terrific staff. Thank you so much for getting my order to me in time....
...Mr Simon Morrell
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I am a bit disappointed if I am honest, If the delivery date was shown to me before I paid, it wasnt obvious enough because I didnt see it. Had I realised it would take 5 or 6 days i.e. you probably didnt have it in stock I would have gone else where.
Added to that, when the delivery driver arrived he didnt waste any time trying to find anyone, there were at least 4 people here at the time, so he didnt leave it in the porch I dont remember seeing a delivery instruction box on the order page either Consequently I had to drive to Hexham to collect it, but the item was still on the van from the day before , so I had to wait until after 3:30pm to get it.
These are two separate problems, each understandable. however together its not great. If you would like more feedback and ideas you are we...
...Southlands Farm Cottages
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Thanks for your help... I needed to contact Twyford for help with the "S" type toilet.
Regards,
Ralph Wood...
...Ralph Wood
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prompt supply and delivery...
...frederick donaldson
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There was no photo of the item I was looking to purchase, and within 10 mins the customer service team had uploaded a photo - really helpful and quick delivery turnaround....
...Jenna Jones - Photonic Measurements
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Delivery was not as stated and when I rang to mention the item had not been delivered, I was was simply told I would receive a future email. This isnt good customer service. I rang you and hence Ii would expect a phone call back with email confirmation of when I could expect the item delivered. ...
...Steve May
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