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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Because my first chimney pot was broken in transit, your very nice gentleman called Steve kept me informed of the progress of my replacement chimney pot which I was delighted to hear. It is now waiting to be fitted
Thank you very much for your great service
Regards
Mary Pollard...
...Mary Pollard
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Very good service. Had the part I wanted despite originals being out of production.
Very helpful telephone staff. John Robson ...
...john robson
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Very satisfied, but i have to say was slow. Other places deliver withiin a few days, but thank you all the same, you were cheaper than other places, so all in all, was worth waiting a few more days for....
...Kyle Sinclair
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Excellent service, Ease of ordering, Replying back to my email within 6 hrs, Delivery of part at my address within 24 hrs. It was all EXCELLENT EXCELLENT
EXCELLENT Thank you so much....
...Mr D Maycock
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Excellent professional service,I was always kept in touch-keep it up
Thanks again
J.Hoare...
...Mr J Hoare
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Item received in good condition on the promised date. Good delivery service from wolsely...
...Nigel Richardson
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Hi, I found the service very good and quick ,The lady i spoke to in customer service top class and would use your firm again. yours Mr K DAVIES
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...keith davies
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Excellent service. Initially quoted as 7-10 day delivery, item delivered within3 days....
...Robin Cooper - Morgan Cooper Limited
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I have found the parts satisfactory and I would use mytub again if the price is right!
Regards ...
...C Lord
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