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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ... ...Adrian Brown
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Excellent service, communication and delivery.
First class and will recommend to others.... ...Stephen Shuttleworth
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Part delivered as informed, good service, will use again when required.
Thank you.
Martin. ... ...Martin Doody
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The product arrived quickly, it was what I ordered and Im very happy with it! And the price was the lowest I could find on the Internet.... ...Mr M J Doodson
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Hi there,
from the first minute I contacted you regarding my item to receiving, it was a really excellent experience. Your email updates for my order on a daily basis was truly Professional, I just wish all companies conducted their business in this way. It has been my pleasure to have dealt with you
and will deal again in the future,
Regards
William... ...William Mc Areavey
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Hep20 product good - as expected - morning delivery was great - six day lead time from order was one day ever expectation - online support was fantastic ... ...marcus Payne - Ecogas Boiler Services
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Very efficient and effective operating methods, excellent!... ...Stephen Allen
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Thanks for your prompt service and delivery of spare buffer stops. Excellent service!
... ...Carolyn Harrison
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i ordered the wrong item and i was in contact with jeannette she was very patient with me and answered all my emails straight away i am very happy with the service i got and would shop again with this company
Dot... ...dot swarbrick
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Good price, but took 3 weeks to arrive. Too long!
Good communication from customer services though... ...MARTIN SEYMOUR
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more reviews... |
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