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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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I am very pleased with your service, you responed quickly to my request to deliver the item asap and it was which helped me out a great deal. Thanks again...
...Paula Cameron
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My order was delivered on time as promised, Price first class. Thanks....
...D Borman
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First experience of MyTub - excellent service, wont hesitate to use again and anticipate doing so soon...
Many thanks.
Ross Williams...
...Ross Williams
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Very satisfied, order arrived as promised as advertised. I would have no hesitation in using my tub for any future needs....
...Edwin Crouzieres
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Thanks for bath....arrived as advised.
Happy with bath but not with handles as they are much wider than those on the alto 70 width bath.It is not your fault and having spoken to Ideal Standard find that they do no provide an alternative which is a pity
I dont suppose you know of a possible alternative
Happy to use you again if needed
Ray Whitehouse...
...R B WHITEHOUSE
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Very happy with the whole process. Many thanks....
...Paul Hillman
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your service and communication have been excellent and products and website are good to! I would guess delivery out of your hands at this point but delivery was confirmed for 12/01/2018 but didnt arrive until 15/01/2018 but wasnt a problem for me!
Regards...
...andy moss
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The valve we ordered seems fine- though we havent had it fitted yet. The price was good- though it did take around three months to arrive- so its a good job we werent in a hurry! At least the e-mails kept us informed, which was helpful....
...Andrew Taylor
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Thanks for the good all round service, parts, and delivery. all good. cheers, James Wolstencroft...
...james wolstencroft - j wolstensroft
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more reviews... |
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