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I recently had a domestic emergency with a broken diverter valve in our en-suite Aqualisa shower. Having done an internet trawl, MyTub seemed to be the only supplier with one in stock, when even Aqualisa the manufacturer had none. Your sales team gave me great advice over the phone and I ordered what I believe was the last one left across the whole supply chain! I paid the extra for next day delivery and hey presto, it arrived as promised yesterday. It was exactly what was required and my plumber fitted it this morning. Job done ....... what else can I say!!! Thank you .... outstanding service ....... Happy Christmas !!!... ...Richard Lewis
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Because my first chimney pot was broken in transit, your very nice gentleman called Steve kept me informed of the progress of my replacement chimney pot which I was delighted to hear. It is now waiting to be fitted
Thank you very much for your great service
Regards
Mary Pollard... ...Mary Pollard
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Your 7-10 day delivery was way out,almost had to cancel. Then the
incorrect item was delivered, after a bit of research i found this was down
to City Plumbing who eventually supplied the cistern. Your people very
helpful and most of all kept me informed as to what was happening. Good
communication counts for a lot,no problems with buying from My Tub in the
future.... ...T SMITH
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I ordered some coals for a gas fire which included delivery, but due to the delicate nature of the coals you would not deliver I dont know why you show something on you web site that you cannot deliver. You then had to re credit me for the delivery cost. The item was then sent to another distributer which I had to collect from.
All this took me numerous phone calls and over a weeks wait I would have been better going straight to the local distributer.... ...ken golding
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Very quick and efficient service , thank you.
Only negative was having to pay full carriage on a few washers which could easily have gone in a small envelope!... ...Mr. Kevin Gumbrell
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Rad valves arrived ontime good service on that -small packages could come via post more quickly. site search may not work well when precise name of component is not known.
... ...simon mead
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excellent allround service, will use you again and recomend to friends.... ...Alan Madle
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Good service,would be happy to purchase from My Tub again... ...J.D.Gillam
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excellent service... ...mr j reed homerton hospital
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Hi,
Part of my order was missing but staff at MT and at my local supplier could not be more helpful. Well done My Tub, customer service gets a 10 from me... ...Martin Frain
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more reviews... |
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