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Parts & spares excellent range. Delivery options need to be tightned up. Had to chase part which had been delivered to depot but not delivered to me. A new order had to be made. For the customer advise them how it will be delivered, post ,local depot, direct from supplier and estemated day of delivery. This I think would be a way to improve your service....
...Anthony Jones
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Excellent service . Product arrived on the stated day....
...PETER THOMSON - PETER THOMSON
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Excellent product at an excellent price.
Item able to be delivered to our builder as we were away on holiday.
Well done and thank you....
...jayne baccoli
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thanks very much arrived in good time now we have a hot shower :O))))
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...Alison Digby
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Good afternoon
Order received , very pleased with service.
Thank you
Kevin
Co C P Jefferies...
...C P Jefferies Heating
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good system that kept me up to date. Nice to do business with you....
...Coralie Ramsey
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Excellent service and Great pricing ...
...J M Copley
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First class service, items delivered on exact day stated....
...Richard Allison - RAE
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Hi,
Order arrived quickly and on date given for delivery. No damage in transit, all good. Now installed and working. Thank you for the excellent service.
Regards
Mike E. ...
...Mike Edwards
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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
...
...A Randall
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