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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way....
...Barry Elder
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Excellent communication throughout the order process, competitive price and 2 day delivery. Would use MyTub again without hesitation....
...Iain Richardson
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Great service from you, so thank you...
...James Robinson - Lee Robinson Associates Ltd
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Part came on time. Service brilliant at half the price of other competitors. A big thanks....
...robert carmichael
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Many thanks for an excellent service as always....
...Gavin Hall
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Great service, fully communicative during delayed out of stock order, which is very important. great product....
...Duncan
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Received my order very quickly. Was kept well informed of the process... Very satisfied with service....
...C Clark
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Very quick delivery once I decided to place the order with the slight risk the parts were incorrect. It turns out they are correct. Pity your supplier contacts were unable to confirm for sure and didnt even bother to reply to you it seems....
...Neil Purves
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The order arrived promptly will use again...
...Darrall Kitchen
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Very slow and your updates were a waste of time as they contained no tangable information.
We waited and waited and all we were told was an estimated delivery date andor that our order was overdue. This went on for weeks.
Not very good, doubt Id use you again.
Regards, D. Brotherton
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Dear Mr Brotherton
Whilst awaiting obscure none stocked parts so obscure I don't believe another company is selling online we like to keep you informed that we are chasing the manufacture for delivery as they can take some time to come in. Sorry for any inconvenience.
Regards
MyTub...
...LOGIC MANUFACTURING LTD
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