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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.... ...Jo Martin
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First class service, items delivered on exact day stated.... ...Richard Allison - RAE
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Good price fair delivery time... ...Mark
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Good price nd arrived on time once despatched but a lot of faffing about because you forgot the price quoted on the invoice which I ad didnt include delivery which then had to be paid separately.... ...Ian Dilks
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very pleased with product, although not delivered on the day specified, and the dispatch time was a lot longer than I expected... ...Karen Alexander
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Very efficient service Good correspondence and fast delivery. Many thanks... ...Gill Burchell
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The pump supplied is the wrong one, waiting for it to be collected and the correct one supplied.... ...S OGUNGBOLA
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good friendly service... ...Stuart Hofstetter
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Credit where credit is due, recently we have had to use several warranties in our home to fix the cooker, dishewasher and boiler. I can say without a shadow of doubt the ease of dealing with your company was unbelievable, at every turn Your team kept me informed and answered my questions within 1 to 2 hours, you managed to source parts when the manufacturer could not and when you said things would arrive they did. It sounds simple but I have experienced some bad customer service later, you were a breath of fresh air. Thank you. Paul... ...Paul Cappleman
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ALL PARTS ORDERED ARRIVED ON TIME AND NOT DAMAGED.
FANTASTIC SERVICE... ...BARRY FRY
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more reviews... |
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