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Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned....
...Tracy Reinmiller
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Whilst I was dismayed that the item I want to buy was offered for sale but not available at all, the assistant Steven was very helpful....
...Nicholas Warner
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items received with in 2 days brilliant service!
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...david higgs
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Replacement part delivered in a few days fitted no problems...
...David Gadd
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Very good service and no complaints-thank you....
...Rufus Moore
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I have no problem, and have done so, in recommending mytub to friends and colleagues. The item arrived as advised, I fitted it, we now have heating....
...Gordon Scott
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Fantastic Jeanette, - great service and I will be happy to say so
Best regards,
David...
...Biznet
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Fantastic Service....
...Mr Sandee Patel
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Despite having a glitch on the order on the day of delivery, which was soon sorted out, dealing with your site was very favourable. I was kept informed and updated every step of the way. Well done and I will certainly be back again. Thank you
P D Allum...
...Peter D Allum
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While you did not have what I wanted in stock you rang and gave me a date that you would send it after ordering from suppliers.
You further advised it was being sent and the date which I would receive it.
I have now received it on the day you stated.
I must say that your customer service is excellent and top class, and keeping me advised of progress was very appreciated.
I would without question recommend you and will use again if required.
Thank you.
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...Chris Franklin
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