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Was surprised by the lead time on our order of Twyfords bathroom furniture and sanitary ware but think this is down to Twyfords rather than MyTub. The order processing was very smooth and we preferred to receive the whole order in one delivery and on the date predicted. Delivery was on time and courteous. We especially appreciated the help of the support team to help process a return and credit of a faulty shower tray. Steve really adopted a personal touch to argue our case with Twyford and the refund was effected with minimal effort from us.... ...Peter Morris
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all sorted with no problem: helpful additional information from staff
web site worked ok on mobile tablet... ...Mark Owen
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Good communications and excellent service again.... ...Caroline Steel
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Good communication. Delivered when promised. Very competitive price. Happy customer. Many thanks... ...Malcolm Holt
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Thanks to you all for supplying the item that Robinson Willey told me was unobtainable, promptly. This will enable me to safely use my obsolete gas fire for many more years to come. Thanks again for promptly replacing the first item which was supplied damaged. Please can i suggest that as the item needed to be inspected for suitability, damage, and collected from your local supplier, by myself, due to its fragile nature, that it is supplied in packaging that can be easily opened and resecured to facilitate this. After inspection, the salesman was unable to repackage the item in its original box, and had to provide a different cardboard box.... ...ALAN RUSH
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Hi
Products very good.
Website great
Service was very slow on this occasion ---you said you had problems
getting the parts... ...Kevin Enfield
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Dear Sir,
Thank you for the refund.
I will continue to use My Tub.
Kind regards,
R.Bridges... ...Robert Bridges
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Great service - very happy.... ...Gerard Crawford
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Brilliant service!!! Ordered part on Monday, delivered on Tuesday.
... ...Emily Phillis
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Order successfuly and helpfully delivered.
Order apparently complete but not yet installed.
The whole process so far efficient and very satisfactory.
Thank you.... ...M Purdy
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more reviews... |
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