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Supplied on time kept informed of orders progress delivered on day we were told good service...
...jack ford plumber0
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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After ordering a toilet seat that was not for a standard sized toilet bowl that didnt fit. Your customer service was exceptional. A new seat was sent out and the other one picked up for me very quickly. It is so good nowadays to get help and advice that is needed. Well done!
Although in no way your fault, I think next time I might be better changing my toilet so a standard seat will fit, rather than replacing a seat at £92.
Once again many thanks for your help!
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...Sandra McCrindle
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Great delivery thanks...
...Peter Horsfall
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Excellent service. Difficult to find tap mechcanism parts ordered Tuesday were delivered Wednesday morning....
...Bryan Roberts
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Excellent service, although delayed we were notified by email throughout the process....
...Judith Peachey
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Parts arrived in perfect order, exactly as requested, Good Job
Cheers...
...Howard Williams
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Your services are awesome. Thank you very much....
...Nikolaos Kolydakis
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Fast delivery and great price will use again. Thx...
...John Sim
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Great quality product and fast delivery. Thank you...
...Della List
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