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While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive....
...Conor Donnelly
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I highly recommend mytub. The service was efficient , polite and friendly. Their communication regarding the delay of my item from Germany was prompt and I was kept up to date with the delivery of the order. I would use mytub again. ...
...Kate Lim
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Everything went well, even though the part had to be left without a signature....
...Graham Ellis
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Swift delivery of the required item, many thanks. ...
...Chris Bell - Green Combined Power Ltd
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Website easy to use, item arrived in good order and item was delivered on the date advised at time of ordering and was well packaged....
...Linda
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Excellent service. Helped to identify product from a photograph. Then easy ordering and delivery.
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...Andy
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delivered promptly, thank you...
...ian black
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excellent price and speed of service. very impressed...
...THOMAS SOUTH
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I am fairly happy with your service but wonder why you CONFIRMED
DELIVERY as 26th September, but it did not arrive until the 27th
Driver had papers with 26th crossed out & replaced with 27th BUT
NOBODY LET ME KNOW!
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Good afternoon,
We are sorry about this.
We had confirmed the original date with the delivering branch but the driver could not physically finish his round, hence delivery the following day. We were not informed about the delay.
Regards
MyTub...
...Mr K. Chapman
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I ordered a part which arrived when promised and was the right part. Sorted. thank you...
...Judith Dennison
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