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We ordered three aeration tubes for our gas fire. When they arrived one of them was damaged so we contacted the supplier to explain. Within a very short time we were contacted by Steve who apologised and said that a replacement would be with us the following day which happened right on schedule. We have no complaints. Excellent service and customer care - well done!...
...Alex Docherty
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Arrived as described.
Would use again and recommend to others.
Many Thanks...
...Angus Woolley
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As always, great service from MyTub, delivery neatly arranged, good updates via the website, product correct and well packaged. ...
...Clive Batchelor
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Arrived on time and as ordered
Good Value...
...David Sewell
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YES THANK YOU I HAVE RECEIVED MY ORDER . THE SERVIVE WAS VERY GOOD. IT WAS DELIVERED BEFORE THE EXPECTED DELIVERY DATE AND I AM VERY PLEASED WITH MY NEW FIREPLACE....
...jacqueline yates
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Quick replies to queries, timely delivery. Many thanks - would use your company again. ...
...Sameena Ismail
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excellent service...
...John Lamb - Llewellyns
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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way....
...Barry Elder
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While you did not have what I wanted in stock you rang and gave me a date that you would send it after ordering from suppliers.
You further advised it was being sent and the date which I would receive it.
I have now received it on the day you stated.
I must say that your customer service is excellent and top class, and keeping me advised of progress was very appreciated.
I would without question recommend you and will use again if required.
Thank you.
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...Chris Franklin
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first class thanks. And thank you Christine for your help....
...David Swinson - Meccon Ltd
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